Refund policy
Refund & Return Policy
Last Updated: September 30, 2026
At LadiesLuxe, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, please contact us so that we can assist you.
Eligible Returns
A return or replacement may be considered when:
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You received a damaged product
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You received a defective product
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You received an incorrect product
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An item is missing from your order
Please contact us within 48 hours of delivery for damaged, defective, or incorrect items.
Unboxing Video
For damaged, defective, or incorrect products, we strongly recommend recording a clear unboxing video showing the package, shipping label, and product from the time the package is opened.
Photos and videos may be requested to verify the issue and process your request.
Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include cosmetics, personal-care products, beauty tools, jewellery, and other hygiene-sensitive products, except where the item is defective, damaged, or incorrectly supplied, subject to applicable law.
Products that have been used, altered, damaged after delivery, or returned without their original packaging may not qualify for a return.
Return Process
To request a return or replacement:
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Contact LadiesLuxe through our customer support contact details.
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Provide your order number.
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Explain the issue.
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Provide photographs or an unboxing video if requested.
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Wait for return instructions from our support team.
Do not send products back without receiving return instructions from us.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will generally be processed through the original payment method or another suitable method, depending on the payment provider and circumstances.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Replacement
Where appropriate, LadiesLuxe may offer a replacement instead of a refund, depending on product availability.
Non-Delivery / Failed Delivery
If an order is returned to us because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for reshipping.
Sale Items
Products purchased during special promotions or clearance sales may have different return conditions. Any special conditions will be communicated on the relevant product or offer page.
Important Note
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
For return or refund assistance, please contact LadiesLuxe using the contact details available on our website and include your order number.